Effective Date: April 19, 2026
Last Updated: April 19, 2026
Real Garage Door Pros ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have over it. By using our website at realgaragedoorpros.com (the "Site") or communicating with us through any channel, you agree to the practices described in this Policy.
1. Who We Are
Real Garage Door Pros is a licensed garage door repair and installation company based in Las Vegas, Nevada. We operate under Nevada State Contractor License #0093719. Our shop is located in zip code 89118. You can reach us through the contact options listed on our website.
2. Information We Collect
We collect information in three ways: information you give us directly, information collected automatically when you use our Site, and information from third parties.
Information you give us directly includes your name, phone number, email address, service address, the type of service you are requesting, and any description you provide about your garage door issue. You may also provide payment information when scheduling or paying for service, which is processed by our payment processors and not stored on our servers.
Information collected automatically when you use our Site includes your IP address, browser type, device type, pages viewed, referring URL, date and time of access, and general location (city or region). We collect this information using cookies, web beacons, and similar technologies. We use Google Analytics and may use other analytics services to understand how our Site is used.
Information from third parties may include payment processing confirmation from Wisetack or other payment partners, review content from platforms like Google or Yelp if you publicly post about us, and referral information from partners who refer customers to us.
3. How We Use Your Information
We use the information we collect to:
- Respond to your service requests, quotes, and inquiries
- Schedule, perform, and follow up on garage door services at your property
- Send appointment confirmations, arrival notifications, and service updates by text, call, or email
- Process payments and issue invoices
- Provide warranty service on completed work
- Improve our Site, our services, and our customer communication
- Send occasional service reminders or offers (you can opt out at any time)
- Comply with legal obligations and enforce our Terms and Conditions
4. SMS and Text Message Communications
When you submit a form on our Site, call us, or opt in to text communications, you agree to receive text messages from us at the phone number you provide. These messages may relate to your service request, scheduling, arrival time, quotes, invoices, and service follow up.
Message frequency varies based on your service activity. You may receive from 1 to 15 messages per service interaction.
Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for carrier charges.
To stop receiving text messages from us at any time, reply STOP to any message. You will receive a confirmation that you have been unsubscribed. To get help, reply HELP or contact us directly.
We do not sell, rent, or share the phone number you provide with third party marketers. Your mobile information and SMS consent will not be shared with or sold to any third party for marketing purposes.
Carriers are not liable for delayed or undelivered messages.
Consenting to receive text messages is not a condition of receiving service from us. You may always contact us by phone or email instead.
5. How We Share Your Information
We do not sell your personal information. We share it only in these limited circumstances:
Service providers who help us operate our business, including payment processors (such as Wisetack for financing), scheduling software, CRM software, cloud hosting providers, SMS gateways, and email service providers. These providers are contractually required to use your information only to perform services for us.
Legal requirements when we are required to share information to comply with a subpoena, court order, or other legal process, or to protect the safety of our customers, our employees, or the public.
Business transfers if our business is sold, merged, or otherwise transferred, your information may be part of the transferred assets, subject to the protections of this Policy.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to remember your preferences, understand how you interact with the Site, and measure advertising performance. You can control cookies through your browser settings. Blocking cookies may affect some Site features.
We may use the following analytics and advertising tools: Google Analytics, Google Ads, Microsoft Clarity, and the Meta (Facebook) Pixel. Each of these has its own privacy policy that you can review on the provider's website.
7. Data Retention
We retain your personal information for as long as necessary to provide services, respond to your requests, comply with legal obligations (including tax and warranty claims), resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.
8. Security
We use reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is 100% secure, however. We cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal exceptions
- Opt out of marketing communications at any time
- Opt out of the sale or sharing of your personal information (we do not sell your personal information)
To exercise any of these rights, contact us using the information in Section 13.
Nevada residents have the right under Nevada Revised Statutes Chapter 603A to request that we do not sell certain covered information. We do not sell your personal information to third parties.
California residents who visit our Site have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of sale or sharing. We do not sell or share personal information as those terms are defined under the CCPA/CPRA.
10. Children's Privacy
Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.
11. Third Party Links
Our Site may contain links to third party websites, including our financing partner Wisetack, review platforms, and social media profiles. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of every site you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated Policy on this page and update the "Last Updated" date. Significant changes will be communicated on our Site or by email where appropriate. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a concern, contact us:
Real Garage Door Pros
Nevada State Contractor License #0093719
Las Vegas, NV 89118
Phone: (702) 600-9317
Email: office@realgaragedoorpros.com
Website: realgaragedoorpros.com